Privacy Policy

MAC Homes – Premium Short-Stay Accommodations

Last updated: September 27, 2025

MAC Homes ('we,' 'our,' or 'us') values your trust. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, communicate with us, or book a stay in any of our short-stay properties across Ghana and soon Africa.

1. Information We Collect

We collect only the data needed to provide you with a smooth, secure booking experience and exceptional hospitality.

a. Information You Provide

  • Booking Details: Name, email address, phone number, payment information, and special requests.
  • Communication Records: Messages sent through WhatsApp, email, website forms, or phone calls.
  • Investor or Partner Data: If you inquire about investment opportunities, we may collect limited business and financial details relevant to the discussion.

b. Information We Collect Automatically

  • Website Analytics: IP address, browser type, device information, and pages visited (for site performance and security).
  • Cookies & Similar Technologies: Used to remember preferences and improve user experience. You may disable cookies in your browser settings, but some site features may not function properly.

2. How We Use Your Information

We process your data only for legitimate business purposes:

  • To confirm and manage bookings
  • To communicate updates, promotions, or important service notices
  • To improve our website and guest experience
  • To comply with legal and regulatory requirements in Ghana and Africa at large
  • To evaluate potential partnerships or investments when you specifically inquire

We never sell or trade your personal data.

3. Sharing of Information

We share your data only when necessary:

  • Service Providers: Trusted third-party partners (e.g., payment processors, booking platforms such as Booking.com) who assist in delivering our services.
  • Legal Compliance: When required by Ghanaian law or court order.

All third parties are contractually bound to protect your information.

4. Data Security

We employ appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction. While no system is 100% secure, we continuously update our safeguards.

5. Data Retention

We retain your information only as long as needed to fulfill the purpose for which it was collected, or to meet legal, accounting, or reporting requirements.

You may request deletion of your personal data once we are no longer legally required to keep it.

6. Your Rights

Subject to Ghana's Data Protection Act, 2012 (Act 843), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion or restriction of processing where legally applicable
  • Withdraw consent to marketing communications at any time

To exercise these rights, contact us using the details below.

7. Cookies & Tracking Technologies

Cookies help us personalize your experience and monitor website performance. You can manage or block cookies through your browser settings, though this may affect site functionality.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., Booking.com). We are not responsible for the privacy practices of those external sites. Please review their privacy policies before sharing personal information.

9. International Data Transfers

If you are accessing our services from outside Ghana, your data may be processed in Ghana or other jurisdictions where our partners operate. By using our services, you consent to such transfers.

10. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with the date of the last revision. Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Us

Questions or concerns about this Privacy Policy?

Visit our contact page

Our Promise

At MAC Homes, hospitality begins with trust. We handle your data with the same care we extend to our properties—secure, well-maintained, and designed to give you peace of mind.